- Defective product: Before making a shipment check to make sure all products that are in perfect condition. In any event all products are guaranteed, so it can be replaced, if the damage has been caused by transportation, please read on.


- Damage during transport.

• If your order is assured, in receipt of the package has to follow the instructions (if you're not safe, can be useful for you follow these instructions if you have to complain).

• Always check the package to receive it. If you notice any damage in the package to receive it, open it immediately and check the material, if damaged or incomplete describe in the delivery order of the carrier, and notify EspadasArtesanales.com before 24 hours of receipt.

If you do not do this, there is no way to recover the insurance company, and EspadasArtesanales.com not accept any responsibility.

• If you follow these simple instructions, EspadasArtesanales.com replace the product lost, incomplete or broken.



Any change or return must first be approved, must be requested by e-mail, along with the reasons for the request within 72 hours of receipt of goods.

If the change is due to an error by the client (is wrong to purchase or returns it without just cause) it shall bear the cost of shipment plus 15 euros for administrative expenses.

Should the cause of change or return was due to EspadasArtesanales.Com, the customer would receive the goods requested, or where appropriate the amount of the product, at no additional cost.

To accept an exchange or refund, the product must be in perfect condition and with all original content.

EspadasArtesanales.Com not accept changes if the packaging of the product are not the originals and these are not in perfect condition. The original package must be protected so that it receives in perfect condition, being prohibited the use of seals and adhesive tapes.

Where requested the annulment of the order by the customer before the goods have left the warehouse, and part or all of the order is already paid, will EspadasArtesanales.Com repayment of the amount already paid by the customer to the bank account that he instructed. The customer must bear the administrative costs are set at 15 euros.

Returns will not be accepted articles specially modified or measure (recorded, with variations on the original product ...).